Golden Whale CEO Eberhard Dürrschmid will take to the stage at SBC Summit Lisbon for a panel exploring how technology can help operators strengthen player retention, increase player value and unlock sustainable revenue growth across increasingly competitive European markets.
The Impact of Tech on Operator Revenues and Player Retention in Europe
As growth becomes harder to find across Europe, operators face an increasingly important question: which technologies are genuinely improving commercial performance, and which are simply adding complexity?
Eberhard will join Paddy Desmond, Group Chief Operating Officer at Tote, Elena Rousseva, CEO at Playtech Managed Services and Marinos Shiapanis, CEO & Co-Founder at Campeon Gaming Partners, to explore the technologies and innovations having a meaningful impact on retention, player value and churn.
Moderated by Andrew Cochrane, Chief Commercial Officer at Soft2Bet, the discussion will examine how operators can use technology more effectively to respond to changing player behaviour and identify new opportunities for sustainable growth.
Eberhard will bring Golden Whale’s perspective on the role of AI-powered decision intelligence, including how operators can turn existing player data into more precise, player-level decisions across the lifecycle.
By continuously evaluating player behaviour and predicted outcomes, decision intelligence can help operators determine more appropriate actions across engagement, retention and player value, while working alongside their existing CRM and technology infrastructure.
Session Details
Session: The Impact of Tech on Operator Revenues and Player Retention in Europe
Stage: Global & Emerging Markets Stage, Western Europe – Stage 2
Time: 11:00 – 11:40 BST
#GoldenWhale #SBCSummit #SBCLisbon #iGaming #iGamingAI #DecisionIntelligence #PlayerRetention #PlayerEngagement #PlayerValue #GamingTechnology #GamingInnovation
