COO Claudia Heiling speaking at iGB L!VE 2025 about “Analytics, AI & Automation”

Exploring “Efficiency & Customer Engagement at Scale”

The rules of iGaming marketing are being rewritten

Our COO Claudia Heiling will be speaking this July in London at iGB L!VE 2025 about “Analytics, AI & Automation: Efficiency & Customer Engagement at Scale” together with Nakeeta Janse van Rensburg, MBM, Simon Lidzén, Nick Maroudas, Suedson Magalhaes. The panel will explore:

The rules of iGaming marketing are being rewritten. Hyper-executed personalization at scale is key to standing out against increased competition, yet with the challenge of implementing customer driven solutions across complex, fragmented global markets, how do you balance creativity that resonates with the player analytics that drive success. This session gives you the roadmap to leverage data, gain actionable insights about your players, streamline CRM and promotions across markets, improve consistency in messaging, and integrate AI for data-driven decision-making: from how to use AI chatbots to automate customer service, while providing enough human connection for VIPs to predictive insights for acquiring the best customers.

📍 Pulse Theatre, 16:00, July 2nd

See you there!

 

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