"AI will never be able to replace the personal touch wanted and expected in doing business", says Claudia Heiling, COO
Golden Whale’s COO Claudia Heiling recently joined iGaming Republic’s roundtable on where ethics and AI meet in iGaming.
As artificial intelligence accelerates across iGaming, there’s a central question to ask: how can the industry unlock its AI potential while protecting transparency, ethics, and the human element?
To explore this, four industry leaders joined this AI Ethics Roundtable:
- Claudia Heiling, COO and Co-Founder at Golden Whale
- Liam Hoofe, Content Strategist at GameOn
- Dominic Le Garsmeur, Chief Product Officer at Fincore
- Nipa Soni, AI and Data Business Development Manager at Fsas Technologies
Together, they examined the challenges and opportunities shaping AI’s future.
How is AI reshaping modern teams? What do players deserve to know about AI-driven experiences? Can businesses maintain humanity as automation accelerates? Are regulators keeping up, or does the industry need its own ethical standards?
Read on here to learn why Claudia believes the goal is “to use AI to enhance human capability, not to erase it”, why “transparency is the keyword” for building trust and reminding the industry that AI “can’t replace intuition, empathy, or cultural understanding.” Claudia also notes that “AI moves fast, much faster than most frameworks can evolve,” calling for collaborative, flexible regulation. Her insights reflect Golden Whale’s commitment to ethical, transparent and human-centred AI in iGaming.
👉 Read the full article here.
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